Hi,

The front Bilsteins on my ride have worn out their bushings. The shocks are still fine -- just the bushings are bad.

I contacted John Kennedy -- from whom I purchased them six years ago -- and he put me in touch with Lisa at Bilstein customer service, via email.

I just got off the phone with her, and she is sending me replacement shocks. Yes, the warranty is lifetime, but the fine print excludes bushings. John provided proof of purchase, and they're going to go the extra mile and replace the complete units, rather than just the bushings.

Thanks to John Kennedy for good service on the end-user level, and Bilstein for having such a customer-friendly policy.